Covid 19

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Keeping you safe

If you suspect that you or anyone in your household have symptoms of Covid-19 you must not attend your appointment (click here for current NHS symptoms guide). You will not be charged a late cancellation fee under these circumstances.

Steps we have taken to keep you safe

  • We have tried our very best to retain the lovely, welcoming, therapeutic feel of Mulberry House.  However, your safety is our first priority, we have therefore carried out a Covid 19 risk assessment and implemented appropriate changes.
  • In addition, all practitioners have been requested to carry out a risk assessment for their individual practice. They must also comply with government guidelines and the guidelines set by their own governing body.  

What to expect when you come for an appointment

  • We have closed the waiting room in order to minimise risk of infection to our staff and reduce cross contamination.  You will now be collected from the foyer by your practitioner. 
  • Please do not arrive early for your appointment, unfortunately we have limited waiting space in our foyer.
  • Face coverings: we ask that you continue to wear a face covering to enter Mulberry House and in communal areas, as we have medically vulnerable clients in attendance.
  • Hand sanitiser is provided in the foyer or if you prefer, you can wash your hands in the bathroom when your practitioner collects you. 
  • We have installed additional card machines to reduce the need to move around the building. 
  • All communal spaces are cleaned and checked regularly throughout the day.
  • Some practitioners as well as some patients attending might not be vaccinated due to ineligibility, medical contraindications/ exemptions or personal preference. To keep everyone safe, infection prevention control measures are in place and all of our staff and practitioners will be wearing the appropriate level of PPE and using LFD (Lateral Flow) testing as advised by the government and individual governing bodies.