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Terms + Conditions

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Terms of Use

 On 25 May 2018 the EU’s General Data Protection Regulation (GDPR), the successor to the Data Protection Act, became enforceable across Europe, including the UK. Mulberry House have a duty to tell you how we store the information we collect and how it is used.
 

Changes

Mulberry House reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to visit Mulberry House’s website after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the service.

Terms of use

All content provided on Mulberry House website/blog is for informational purposes only. Mulberry House makes no representations as to the accuracy or completeness of any information on this site or found by following any link on this site. Mulberry House will not be liable for any errors or omissions in this information nor for the availability of this information. Mulberry House will not be liable for any losses, injuries, or damages from the display or use of this information.

Contact Us

If you have any questions about these Terms, please contact us at enquiries@mulberryhouse.co.uk.

Gift Vouchers

Vouchers are valid for six months from the day of purchase and can be redeemed against any of our treatments or classes.

Vouchers are non-refundable except in the unlikely event that we are unable to provide the treatment stated on your voucher. In this case, you may choose an alternative treatment to the equivalent value or a refund will be made to the purchaser of the voucher.

Vouchers will be posted within 3 working days. If you experience any problems purchasing vouchers online or would prefer to buy a voucher in person please call or pop into our reception.

PractiTioners

All practitioners based in Mulberry House are self employed and are not employed by Mulberry House. 

Practitioners are, where appropriate, affiliated with recognised professional bodies related to the therapies they practice. This ensures that the practitioner follows a code of professional conduct as prescribed by their registering body. 

All practitioners hold their own individual professional indemnity insurance.

Mulberry House actively encourages all practitioners and teachers to be involved in Continuing Professional Development (CPD) to ensure that they are continually updating their practice skills.

Complaints and Feedback

We hope that everyone who attends classes and therapy sessions at Mulberry House has a good and beneficial experience, however, if you are not happy with any aspect of your visit we would like to hear from you. Mulberry House is committed to helping clients or patients resolve any concerns they may have regarding their experiences at Mulberry House. 

A copy of our complaints procedure and comments cards are available from the reception. You can also request a copy by email or post to:
Mulberry House, 21 Manor Place, Edinburgh, EH3 7DX

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